Orders & Payment

CAN I ORDER OVER THE PHONE?

Yes. Should you wish for a helping hand, you’re welcome to place your order by phone.

Our care team is available Monday to Friday, 10am–6pm (HKT) at +852 3050 1890.

CAN I PRE-ORDER A PIECE?

Wherever possible, we offer pre-order options. Each product page will indicate if pre-ordering is available.

CAN I USE A PROMOTIONAL CODE ON MY ORDER?

Yes, if one is available. Enter it at checkout. Codes cannot be combined with other promotions and are valid only during the specified dates.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Maestro, Union Pay, Apple Pay, Google Pay, and PayPal in most regions. ALOTOF does not store payment card details for security purposes.

If you have been charged incorrectly, we will offer you the option to place a new order at the correct price or cancel the order. If we cannot reach you, your order will be cancelled automatically.

WHAT IF I’D LIKE TO PLACE A BULK OR WHOLESALE ORDER?

If you’re interested in bulk or trade purchasing, kindly contact us at official@alotofhk.com we’d be glad to discuss your requirements in more detail.

WHAT IF I HAVE A PRODUCT I’D LIKE TO SUPPLY TO ALOTOF?

We warmly welcome outstanding suppliers and designers from around the world to share their collections with us. We review every proposal carefully to ensure it aligns with our brand’s style and standards.

Please get in touch via official@alotofhk.com — we’d love to hear from you.

Shipping & Delivery

WHERE DO YOU SHIP FROM?

We currently ship from Hong Kong, the United States, and the United Kingdom.

WHAT IS YOUR SHIPPING POLICY?

All orders are processed within 3 business days. Orders placed on weekends are processed the following Monday. We do not process orders on major U.S. holidays (Thanksgiving, Christmas Day, New Year’s Day).

For accurate shipping costs, begin the checkout process — rates are calculated automatically based on item weight and destination.

WHEN WILL MY ORDER BE SHIPPED?

Most in-stock products will ship within 3 business days. For made-to-order pieces, please allow 7–21 business days for production and delivery.

Custom finishes, lengths, or plug conversions may require a few extra days.

WHAT ARE THE SHIPPING COSTS? / DO YOU OFFER FREE SHIPPING?

Shipping costs are calculated automatically at checkout based on weight and destination.

Free shipping may be available for orders above a certain value. For sale items or archive pieces, shipping is calculated at checkout. Large furniture may incur extra shipping costs.

WHAT HAPPENS IF I’M NOT IN WHEN MY PARCEL IS DELIVERED?

Large furniture pieces are pre-booked with you to ensure someone is home. For smaller items, you’ll receive a tracking link to choose where you’d like your parcel left if you’re not home.

WHAT’S THE STATUS OF MY ORDER?

Once your order is placed, you’ll receive a confirmation email, followed by a tracking link when your parcel ships.

We cannot reroute parcels after dispatch, so please ensure your shipping and personal details are correct.

WHAT IF THERE’S AN ISSUE WITH MY ADDRESS OR DELIVERY?

Please ensure your shipping address is correct when placing your order. If any delivery issue arises, the recipient must work directly with the courier to resolve it — this may include collecting the parcel from a local office.

We’ll assist where possible, but your involvement is essential for a prompt resolution.

WHAT IF MY PARCEL IS RETURNED OR NOT DELIVERED?

If a parcel is returned to us due to an incorrect address or if the recipient is unavailable for delivery, we can reship it for an additional shipping fee.

Alternatively, you may request a refund once the returned parcel has been received; in this case, the original shipping fee will be deducted from your refund.

Packaging & Sustainability

HOW DO YOU PACK MY ORDER?

Each item is carefully packed using secure, tamper-proof materials to ensure it arrives in excellent condition.

Wherever possible, we use packaging that is recyclable or responsibly sourced to help reduce environmental impact.

DO YOU OFFER GIFT WRAPPING?

Not at present. However, we take care to make sure our packaging provides a pleasing unboxing experience for the recipient.

Returns & Refunds

WHAT IS YOUR RETURN POLICY?

If you wish to return an item, please contact us at official@alotofhk.com within 14 days of delivery. Items must be returned in original, unused condition and securely packaged.

The buyer is responsible for return shipping costs, and original shipping fees are non-refundable. Refunds will be issued once returned items are received and inspected.

WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED?

Please inspect your order upon arrival. If an item arrives damaged, contact us at official@alotofhk.com within 7 days of delivery so we can assist you with a replacement.

Claims made after 7 days may not be eligible for courier claims, and we may not be able to offer a free replacement.

WHAT IS YOUR REFUND POLICY FOR DELAYED DELIVERY?

Orders cannot be refunded while in transit. While we make every effort to meet requested timelines, we cannot guarantee delivery by a specific date once your parcel has left our facility.

Delivery time is determined by the courier service. To avoid delays, we recommend placing your order well in advance of any deadline.

Brand & General

DOES ALOTOF OFFER CUSTOMISATION?

Some pieces can be customised, such as special finishes. Please contact us for more information.

HOW DO I CARE FOR MY ALOTOF PRODUCTS?

Please visit our Material Care Guide for detailed care instructions.

DO YOU PRODUCE A CATALOGUE?

Not at present, but this may be considered in the future, always with sustainability in mind.

DO YOU HAVE A SHOP OR SHOWROOM I CAN VISIT?

Currently, we remain an online-only business. However, many of our customers kindly share images and real-life stories of our pieces in their cafés, boutiques, studios, and more.

You can find these inspiring examples on our website or social channels.

CAN I USE YOUR IMAGES ON MY BLOG OR WEBSITE?

Our photography is one of our core brand assets. Please do not use our images without permission. If you repost, please credit ALOTOFHK.

WHEN IS YOUR CUSTOMER CARE OPEN?

Monday to Friday, 10:00–18:00 (HKT). We aim to respond within 1–2 business days.

HOW CAN I CONTACT CUSTOMER CARE?

You can reach us by phone at +852 3050 1890 or by email at official@alotofhk.com